Support Hub

Quick Troubleshooting

Follow these essential checks to resolve most connectivity issues instantly.

Check Power & Cables

Ensure your ONU/Modem and Router are plugged in and all fiber patches are secure.

STEP 1

The 30-Second Reset

Unplug the power cord for 30 seconds, then plug it back in. Wait 5 minutes for the signal to stabilize.

STEP 2

Check LOS Light

If the LOS light is blinking red, there is a fiber break. Please report it using the form.

STEP 3

Technical Services & Support

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Need immediate help?

Our technical team responds immediately to emergency repairs and inquiries.

Customer Service Technical Service solid.alliance032022@gmail.com
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